Shipping Policy

Countries I ship to:

EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

World: Australia, Canada, Iceland, Israel, Japan, New Zealand, Norway, Switzerland, United Kingdom & United States of America.

If your country is not listed, please contact me at hello@kimbos-kosmos.com and I will see what I can do.

Shipping Times:

Please allow 2-5 business days for handling.

Shipping times can vary, depending on your local customs office, and depending on the weight and size of the package.
Generally, the following shipping times are normal once your order has been processed:

* Germany: 2-4 days
* Europe: 4-8 days
* Rest of the world: 2-8 weeks
Please note these are estimates, in busy periods such as holiday seasons, shipping times may vary.


NOTE: As i am a self employed musician and artist, i am sometimes on the road. In the case that i am away, i will have it communicated on the site, in which case shipping will take longer. Thanks in advance for your understanding :)

Shipping Conditions:

In order to keep the shipping costs low, i only offer tracked shipping for 20 and more cards. For 50 and more cards, shipping is free.
I use the couriers Deutsche Post & DHL.

Damaged Items:

If prints arrive damaged, I will gladly send you a replacement with no additional shipping costs to you. Please take a photo of the damaged package and prints and email it to me at hello@kimbos-kosmos.com with your order number and a short explanation.

Refunds:

NOTE: The refund policy only applies to customers within the European Union. Customers outside the EU are not eligible for refunds.

If for any reason you're not satisfied with your purchase, you have the right to return your order within 14 days from the date you received it for a full refund.
To initiate a return:
* Send an email to hello@kimbos-kosmos.com within 14 days of receiving your order.
* Include your order number and details about the items you wish to return.

Upon receiving the returned items, I will process your refund promptly.


Please note:
* Returned items must be in their original condition.
* You are responsible for return shipping costs.

Double check your address:

If you do not fill in the correct address or an incomplete address, your order might take longer or might not arrive at all. I am not responsible for orders lost or late due to incorrect addressing on your part. Did you spot your mistake, please contact me immediately and I will see if I can fix it.
However if I made the mistake, I will resend the order at no additional cost to you.


I am not responsible for any VAT, custom import fees or other duties that your local government may charge you upon delivery.